Privacy Policy
This Privacy Policy describes how monnel.mk (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what personal information we collect and why.
Device Information
Examples of personal information collected: version of web browser, IP address, time zone, cookie information, which pages or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Order Information
Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Customer Support Information
Purpose of collection: to provide customer support.
Children’s Privacy Policy (Minors)
Monnel does not permit the use of the Site by minors (children under the age of 18), and such use is prohibited. The Site is designed to serve adults. By using Monnel, you declare that you are an adult over the age of 18 and understand that you must be of legal age to create a profile and make purchases of services and products. We will immediately remove any profile and related data if we become aware that it belongs to a registered user under the age of 18.
Sharing Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use WooCommerce to power our online store.
We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Retention
When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information. For more information on your right to deletion, please see the “Your Rights” section below.
Automated Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.
We [DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Services that include elements of automated decision-making include:
Temporary denial list of IP addresses associated with repeated failed transactions. This denial list persists for a small number of hours. Temporary denial list of credit cards associated with denied IP addresses. This denial list persists for a small number of days.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it is their first time visiting or if they are frequent visitors.
Access and Modification of Your Data
We encourage you to immediately update your personal information if it changes. If you wish to deactivate or remove your profile, you can send a request to monnel.info@gmail.com . We will retain your personal data as long as your profile is active. However, deactivating your profile does not mean that all previously saved data will be deleted, as we retain data for past activities. We cannot delete data related to past purchases on the website due to possible disputes, sales analysis, and monthly and annual reports.
Data Security
We take security seriously and have implemented numerous precautions to protect the security of personal data. We use the HTTPS security protocol during the processing and transmission of information to our servers. You can access your personal data on our website by entering your password and username. This password is encrypted. We recommend that you do not share your password with anyone. Your personal data is stored on a secure server that only we have access to.
The processing of personal data is carried out through a “cloud” service provided by an outsourced cloud provider with whom a contract has been concluded, fully complying with the provisions of the Personal Data Protection Law. This has been registered and accepted by the Personal Data Protection Agency under reference number 11-217/1 for the transfer of personal data to an EU or EEA member state, in accordance with Article 48, paragraph (3) of the Personal Data Protection Law.
We collect certain sensitive data using Secure Socket Layer (SSL) technology to ensure that your personal data is secured as it is transmitted to us.
How Monnel Collects Data
The data you provide is used to enable online usage of the monnel.mk website and to ensure that all activities related to purchasing, product delivery to the desired address, phone contact, and other necessary delivery activities run smoothly.
You provide us with your data when you register, sign up, create a profile, make a purchase, or interact with our site in any way. For user registration purposes, the following data is used: name, surname, and email address. For delivery purposes, we use address, place of residence, and contact number. We also collect data when you contact us online via email for customer support and when you leave comments in online communities for sharing opinions. Additionally, we collect data from other sources and in other ways to improve the experience.
One such way of collecting data is through Cookies. To facilitate and personalize your website experience, we store cookies on your computer. A cookie is a small textual piece of data stored on the user’s computer to store data related to that user. We use cookies while you use our website to save you time and track the interests of target users to provide a specially-tailored experience. Cookies also allow us to collect non-personal data from you, such as pages you visited and links you clicked.
Most browsers automatically accept cookies, but you can change the settings for which cookies we will use during your visit to the website with the “Cookie Settings” option to refuse the storage of certain cookies. For more information, please read the full “Cookie Policy.”
Other Tracking Tools
We may use other standard technologies such as pixel tags to track your use of our websites and promotions, or we may allow our business providers to use these tools on our behalf. Pixel tags are small graphic images placed on certain pages of our website or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open your email, pixel tags generate non-personal data about that action.
We use data from smart devices when your device interacts with our site or application, even when you are not logged into our site. If you have questions about the security and privacy policy of your mobile device, please contact your mobile operator or device seller or manufacturer for information and instructions on how to adjust these activities.
