This Privacy Policy describes how monnel.mk (the “Site” or “we”) collects, uses, and discloses your personal data when you visit or make a purchase from the Site.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, any information that can uniquely identify an individual (including the information listed below) is referred to as “Personal Information.”
Examples of collected personal information:
web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
Purpose of collection:
to load the Site accurately for you and to perform analytics on Site usage in order to optimize the Site.
Source of collection:
collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.
Examples of collected personal information:
first and last name, shipping address, billing address (if different), email address, phone number, and order-related information (selected products, quantity, order value, and order status).
Examples of collected personal information:
first and last name (if provided), email address, phone number (if provided), message content, and information related to your order (e.g., order number or order details).
Purpose of collection:
to provide customer support and respond to your inquiries.
We share your personal data with trusted service providers, strictly to the extent necessary to provide our services and fulfill our contractual obligations to you.
This may include:
e-commerce platforms and technical support providers that enable the operation of the website and order processing (e.g., the online store);
delivery and logistics service providers, solely for the purpose of fulfilling and delivering ordered products;
hosting and cloud service providers, which ensure secure storage and processing of data;
analytics and marketing tools, including technologies such as pixels and tags, used to measure website and advertising performance and improve user experience, in accordance with your cookie preferences.
When you place an order through the Site, we retain order-related data for legal, accounting, and business purposes.
At the request of the user, we will delete or anonymize personal data where permitted by law, except in cases where we are legally required to retain such data in accordance with the laws of the Republic of North Macedonia (e.g., invoices and records related to disputes).
Requests for data deletion may be sent to: monnel.info@gmail.com
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media or content cookies.
Cookies enhance your browsing experience by allowing the Site to remember your actions and preferences (such as login status and region selection) and by providing insights into how the Site is used.
Most browsers automatically accept cookies, but you can change your settings via the “Cookie Settings” option and refuse the storage of certain cookies. For more information, please review our Cookie Policy.
We take data security seriously and implement appropriate technical and organizational measures to protect personal data.
HTTPS secure protocol is used during the processing and transmission of information.
Personal data is processed through a cloud service provided by an external service provider with whom a contract has been concluded in accordance with the Law on Personal Data Protection. The data transfer has been reported and approved by the Personal Data Protection Agency (AZLP) under reference number 11-217/1, pursuant to Article 48 paragraph (3) of the Law.
The data you provide is used to enable online use of the monnel.mk website, process orders, arrange delivery, communicate with users, and improve the overall user experience.
Data is collected when you register, create a profile, make a purchase, contact us, or otherwise interact with the Site.
We may use pixel tags and similar technologies to track interactions with the website and promotions. These technologies generate technical and statistical data related to specific activities.
The collection of technical data is strictly limited to interactions with the website through your device.
In accordance with applicable personal data protection regulations, you have the right to:
access your personal data;
correct inaccurate or incomplete data;
request deletion of personal data, where permitted by law;
restrict processing;
object to processing;
data portability;
lodge a complaint with the competent personal data protection authority.
To exercise your rights, please contact us at: monnel.info@gmail.com
The data controller responsible for the processing of personal data through the website monnel.mk is Monnel.
Privacy contact:
monnel.info@gmail.com
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page.
Last updated:
15 December 2025
